Cultural Competence in Health and Human Services


Cultural Competence in Health and Human Services

80.00 95.00


Dates: May 10, 2019 (Friday)

Time: 1:00 p.m. to 4:30 p.m.

Location: Ecker Business Training Center
                  6751 Columbia Gateway Drive
                  Columbia, MD 21046

Audience: Service providers, administrators and front-line staff in medical, social services, educational, legal and law enforcement settings. Medical and community interpreters.

Registration Deadline: April 26, 2019

SAVE UP TO $40 when you register for Cultural Competence in Health and Human Services and How to Work with an Interpreter. Offer ends April 19, 2019. Learn more.

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If you serve diverse clients or patients, how can you provide effective services across cultures? This half-day workshop focuses on solutions. You do NOT need to be a cultural expert on 300 cultures. On the contrary: based on research, federal standards and best practices, this workshop shows you universal communication skills to bridge the cultural divide. 

The workshop includes film vignettes, role plays, interactive activities and planning. The focus is practical. It is based on national standards for cultural and linguistic com­petence from the U.S. Department of Health and Human Services, Office of Minority Health, as well as federal laws and national best practices.

Participants will learn about:

  • Language access requirements

  • Universal communication strategies

  • Best practices to address cultural differences

  • Tools to develop one’s own cultural competence plan

This in-depth, hands-on workshop opens eyes, builds skills and helps participants to understand that the key to providing culturally responsive services is effective communication.


  • Health and allied professionals, including doctors and nurses

  • Mental health providers

  • Social workers

  • Front-line, clerical, human resources and support staff

  • Teachers, principals, reading specialists and other school staff

  • Staff in other education programs, from preschool to community and four-year colleges and universities

  • Bilingual employees and interpreters

  • Speech and occupational therapists

  • Victim services and child advocacy staff

  • Case managers

  • Government social services employees, such as income support specialists, caseworkers and child protective services investigators

  • Nonprofit staff in human and social services

  • Community action staff

View course syllabus

View course syllabus


This program includes a certificate and is approved by the Certification Commission for Healthcare Interpreters for 3 CCHI CE hours, by the International Medical Interpreters Association (IMIA) for 3.5 IMIA CEUs, by the Registry of Interpreters for the Deaf for 0.35 RID CEUs, by the Maryland Court Interpreter Program for 3 CE credits, by the Pennsylvania Interpreter Certification Program (ICP) for 3 CEUs, by the American Translators Association for 3 ATA CEPs and by the Ontario Council on Community Interpreting for 3.5 OCCI PDUs. Other CEUs pending.

From our past participants:

We are organizing a cultural competence training for our staff.  This course provided me with resources to enhance our training.

Realizing how little is really being done about [cultural competence training] -- it's the future.

Great instructor -- very engaging.   

Practical examples, lively presentation, interactive.

It's definitely more than food for thought. I think we can...put into practice what we have learned...

It will help me with client education and also to be a better interpreter.