Updated August 1, 2022

Copyright Information

All information posted on or available through Cross-Cultural Communication, LLC’s (CCC) websites (www.cultureandlanguage.net, www.thecommunityinterpreter.com, www.tcio.net, www.interpretertraining-online.com and www.tcitrainer.com) is protected by U.S. and international copyright law. No one in any country has permission to copy, display, distribute, republish, or create derivative works from such information in any form without permission in writing from Cross-Cultural Communications, LLC unless otherwise specified.

These websites are owned and operated by Cross-Cultural Communications, LLC (CCC), 10015 Old Columbia Road, Suite B-215, Columbia, MD, 21046, United States of America.

Limitations on Use

By accessing or using these sites you hereby agree to be bound by the Terms of Use specified below. These Terms of Use for all websites owned by CCC, include Privacy Policies and relevant guidelines, rules or disclaimers that periodically may be updated and posted on certain web pages and in notices that are sent to you. Please do not use CCC’s websites if you do not agree with these Terms of Use.

CCC reserves at all times, and without giving prior notice, the right to change, modify, add or remove portions of these Terms of Use at its sole discretion. Check this page periodically to verify any changes. The continued use of these sites after any changes are posted signifies your acceptance of the changes.

All content in these sites is CCC’s sole property protected by copyright and other U.S. and international intellectual property laws: such content includes but is not limited to the site layout, design, images, text and other information.

Except as stated in these Terms of Use, in relevant CCC licensing or subscriber agreements, or as otherwise expressly permitted under applicable law, no one may copy, distribute, change, display, publish, reproduce, store, transmit, create derivative works from, sell or license all or any part of the content, products or services obtained from these sites in any medium to anyone.

You may print, save or store content from CCC sites for personal or educational purposes, provided that your use of the content is non-commercial use and you maintain intact all copyright, trademark and other proprietary notices. Unless you obtain prior permission in writing from CCC, you may not retrieve any content from this website to create or compile, directly or indirectly, any collection of content in any format, whether a compilation, database or other kind of directory or listing. To request permission to publish, reproduce, distribute, display or make derivative works from any content on these sites, visit the Permissions page at www.cultureandlanguage.net.

No user of this site is authorized to publish or distribute any advertising, promotional material, or solicitation to other users of the site for use of any goods or services without prior permission in writing from CCC.

Trademarks

All trademarks appearing on these sites are the property of their respective owners.

Links to Other Sites

Hyperlinks on this website to other sites or resources are provided for your convenience. CCC is not responsible for the accuracy of information on these external sites, the expiration of the links to such sites or the availability of data or resources linked to the sites. CCC neither endorses nor is responsible or liable for any content on external sites.

Product Returns Policy

A product return request must be received in writing no later than 30 calendar days after original date of purchase. Please email return requests to: CLP@cultureandlanguage.net. Original shipping and handling charges paid by the customer will not be refunded and the customer must ship returned items to CCC at customer’s own expense. Moreover, the 3% merchant service fee that is automatically deducted on all credit card transactions is not refundable; therefore, refunds on purchases made by credit card will be minus this 3% fee.

A product return request should include:

Invoice or Order Number
Date purchased
Book title
Quantity to be returned

Please ship approved returns to:

Cross-Cultural Communications, LLC
Attn: Andrew Hall, Publications Manager
10015 Old Columbia Road
Suite B-215
Columbia, MD 21046

Only products in new, resellable condition will be accepted for returns. In the event products are not in new, resellable condition, products can be returned to customer at customer’s expense. We do not accept returns of DVDs. We recommend packing products tightly with paper or air pouches to help ensure safe delivery. We also recommend that customers ship returns via a trackable shipping service. CCC will not be responsible for issuing a refund until a return request has been approved and products have been returned to our office.

Refunds will be issued in the same manner in which original payment was made. Credit card payments will be refunded to the customer’s credit card. Purchases made by check will be refunded by check.

Electronic (E-book and E-product) Returns Policy

An electronic product return request must be received in writing no later than 30 calendar days after original date of purchase. Please email return requests to: CLP@cultureandlanguage.net.

A product return request should include:

Invoice or Order Number
Date purchased
Book title(s) to be returned

If a request is granted, the user relinquishes all rights to further access to the e-book or e-product being returned. Refunds will be issued in the same manner in which original payment was made. Credit card payments will be refunded to the customer’s credit card. You will receive an immediate notification when the refund is applied, though it may take several business days processing time by the relevant bank or credit card company for the refund transaction to be completed.

Public Training and Live Online Training Registration Policies and Procedures

Registration and payment

Public trainings are on-site (face-to-face) sessions offered by CCC in Maryland. Live online trainings are offered online by CCC. Registration for these courses is open to the public on CCC’s websites. Public trainings and live online trainings feature a deadline for payment and registration effective two weeks prior to the start of the training. Full payment is due at that time in order to reserve a place in the training program. Space for our programs is filled on a first-come, first-paid basis.

Payment can be made by credit card (VISA, Mastercard, Discover, American Express) or by check (made out to: Cross-Cultural Communications, LLC). Our website currently only accepts credit card payments. Please contact us (info@cultureandlanguage.net) if you need an invoice and/or would like to pay by check.

Please send checks in USD to:

Cross-Cultural Communications, LLC
10015 Old Columbia Road
Suite B-215
Columbia, MD 21046
USA

Confirmation of registration

Upon receipt of online payment for a training registration, within 2-3 business days an email confirmation will be sent to you.

Approximately two weeks before the first day of a training program, a welcome email will be sent to you. This welcome email will reconfirm the training location, date(s), time(s) and include further information such as trainer bio(s), contact telephone number(s) and item(s) that participants should bring to the training.

Approximately 2-3 days before the training, a final reminder email will be sent to you.

Refunds and credits

A refund request for a public training or live online training program fee must be submitted in writing to Elana Shapiro, Program Manager at: eshapiro@cultureandlanguage.net. Refund requests submitted before the two-week training registration deadline will be subject to a $50 cancellation fee. ($150 cancellation fee for our Training of Trainer programs.) Refund requests submitted in the two-week period from the day of the registration deadline up until 11:59PM of the day before the training will be subject to a cancellation fee in the amount of 50% of the training program fee. Refunds will not be given after this deadline. Rather, a credit may be issued upon request submitted within two weeks of the first day of the training program, meaning that in the event of being unable to attend a program, you may submit a written request to apply that training program fee to a future program. If approved by CCC, this amount will be kept on file as a credit for up to 2 years, after which the amount will be forfeited.

Cancellations

In the event of a training program cancellation, CCC will communicate this information to you as quickly as possible. You can either request a refund or apply the training registration fee as a credit toward a future program.

Attendance and Certificate Policies

In order to receive a course completion certificate, participants in our on-site and live online programs must submit all applicable documentation; complete all coursework requirements; be visible on their webcam for the entire program (for live online programs); and complete the applicable attendance requirement:

For programs shorter than 10 hours, participants must attend all live scheduled hours.
For programs 10 hours or longer, participants may miss no more than 10% of the total live scheduled hours. (For example, attendance of 18 hours is required for a 20-hour program; attendance of 36 hours is required for a 40-hour program.)

Cross-Cultural Communications, LLC keeps participant files, including certificates, for three calendar years from the present date. Beyond that time, CCC makes no guarantee that participant files or certificates will be saved. Course certificate replacement requests for courses that took place more than three calendar years from the present date will incur a $30 fee for an electronic certificate and $40 for a print certificate. Course certificate replacement requests for courses that took place within three calendar years from the present date will incur no fee for an electronic certificate and $25 for a print certificate.

Training Participant Information Release

By registering for our public training or live online training programs, you agree to allow Cross-Cultural Communications, LLC to share your contact information with participants in the same training session for purposes of creating a collaborative face-to-face or online training experience for all participants. Should you have concerns or not wish to have your contact information shared by CCC, prior to the training session please contact Elana Shapiro, Program Manager at: eshapiro@cultureandlanguage.net.

Filming and Photography Release

You agree to be filmed and/or photographed by Cross-Cultural Communications, LLC.

You grant to Cross-Cultural Communications, LLC and its subsidiaries, affiliates, successors, assigns and designees (collectively, “the Released Party”), approval for past use and the absolute right and permission for present use of any photographs, videos, recordings or images taken of training participants for any legitimate purpose in any manner or media, worldwide, in perpetuity, without notice to training participants and without limitation, condition, consideration, consent or compensation.

Your image and/or voice may be copyrighted, used and/or published individually or in conjunction with other photography or video works, and recordings, in color or black and white, in any medium including, without limitation, print publications, public broadcast, CD-ROM format, and for any lawful purposes, including, without limitation, trade, exhibition, illustration, promotion, publicity, advertising or electronic publication in the world and/or on the Internet and worldwide web.

In practice, CCC uses photos or video clips primarily for promotional purposes on CCC’s websites, newsletter, fliers and social media posts.

Disruptive Behavior Policy

In order to uphold the collaborative nature of our online training programs, onboardings, support sessions and webinars, Cross-Cultural Communications reserves the right to remove any participant for abusive or aggressive behavior, spoken or written, towards CCC staff, trainers or other participants. We recognize that the past few years have been difficult for everyone. However, our participants, trainers and staff have the right to a safe and respectful learning and working environment. We thank you for your understanding.

Online Training Registration Policies and Procedures for Self-paced (Asynchronous) Courses

Registration and payment

Registration for self-paced online courses can be made on CCC’s website. You are required to create a personal, non-transferable account in order to register and pay for CCC’s online courses. Upon creating your account, you agree to be responsible for maintaining the confidentiality of your account details, including password; and for all activities that occur in your account.

You may not transfer, sell or share your account with anyone else. You may not use anyone else’s account. Violation of this policy may result in the termination of your account. Refunds will not be issued if an account has been terminated due to a policy violation.

You must notify CCC immediately if you have lost your log-in credentials and/or believe that unauthorized use of your account may happen or has already occurred. CCC will not be responsible or liable in any way for any loss or damage of any kind incurred by your failure to comply with this policy.

Full payment for each course is due in order to access an online course.

Please send checks in USD to:

Cross-Cultural Communications, LLC
10015 Old Columbia Road
Suite B-215
Columbia, MD 21046
USA

Confirmation of registration

Upon receipt of online payment for a training registration, a confirmation and receipt will be emailed to you. You will also be able to access the self-paced online training course immediately.

Refunds

A refund request for a self-paced online training program fee must be submitted in writing within 48 hours of payment to: info@cultureandlanguage.net. Refunds will not be given if any of the course quizzes, tests or completion certificates have been accessed. Refunds will not be given for refund requests made more than 48 hours after the course has been purchased. A 10% cancellation fee applies to all refund requests.

Course Completion Time Limits

Course access time limits vary by course.

You will have 180 days from course purchase date to complete The Community Interpreter® Online or any other 40-hour foundation program.
You will have 90 days to complete courses 5-39 hours in length.
You will have 60 days to complete courses fewer than five hours in length.

Once a course is purchased, course access cannot be paused.

Course completion extensions can be purchased for the following time periods and prices:

Once a course extension has been purchased, please email us or complete this online form including:

Name of the self-paced course to which you would like to apply your course extension

We will reply in 1-2 business days, confirming that the course extension has been applied to your self-paced course.

Participant accounts that have been inactive for more than 365 days will be deactivated.

Course Final Assessments

Some courses require passing a final assessment in order to receive a course completion certificate.

You will have six attempts to pass the final assessment for courses that require passing such an assessment in order to receive a course completion certificate. Participants who do not pass on the sixth attempt are required to submit a written request to re-take the entire course. If the course is still active (i.e. the course time limit from date of purchase has not expired) the participant will be required to re-take the entire course and will be given six more attempts to pass the final assessment. If the course time limit has expired, the participant will be required to purchase a course extension prior to re-taking the course.

The final assessment passing score for courses up to 39 hours is 70%

The final assessment passing score for courses 40 hours or longer is 75%.

Submission of Materials

Information uploaded by you to CCC’s website will be not be shared with third-parties unless CCC is required to do so by law or is directed by a court order.

Course Completion Certificates

A course completion certificate will be automatically generated and accessible upon completion of a course. You should download and save this certificate for your records. If you need to download your course certificate after your course access has expired, you will be required to purchase a course extension.

Termination of Usage

CCC may terminate a user's access or suspend any user's access to all or part of any website owned or operated by CCC, without notice, for any conduct that CCC, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third-party provider or CCC itself. CCC reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use.

Disclaimers

CCC disclaims all warranties. CCC makes no warranty that this site’s operation will be uninterrupted or free or errors or defects, that defects in the site will be corrected or that this site, including the server that makes it available, is free of viruses or other harmful components. CCC also makes no warranty whatsoever as to the results that may be obtained from use of the content or other materials on this site or the accuracy, quality, non-infringement or operation of any content, product or service provided on or accessible from the site. CCC also does not endorse or take responsibility for any products, goods or services offered by outside vendors on this website.

Although this site is typically continuously available, its availability may be limited at times without prior notice due to technical failures, acts of God or scheduled maintenance. CCC shall not be liable for lost information or non-availability of the services caused by limited access to this site.

CCC disclaims all warranties of any kind, whether they be express, implied or statutory regarding use of this website for any purpose. As the service user you agree that any material or data obtained through visiting this site is at your own discretion and risk and that you alone will be solely responsible for any resulting damage to your own computer system, including any loss of data.

You understand and agree that CCC and its suppliers shall not be liable for damages of any kind, including, without limitation, any damages for lost data or lost profits arising from or relating to use of this website or any services obtained through this website, the cost of procuring substitute information or services, unauthorized access to or alteration of the service user’s data or any other matter arising from use of this website. CCC’s total cumulative liability to anyone who uses services procured through this website, for any and all claims, will not exceed the fees paid for the service or product.

Governing Law, Dispute Resolution

No waiver of any breach of any provision of these Terms of Use will constitute a waiver of any prior or subsequent breach of the same provision or a waiver of any breach of any other provision.

All actions, cases, suits and proceedings in connection with these Terms of Use between the parties shall be brought in Maryland and heard without a jury. All persons affected by this agreement, specifically waive all right to a trial by jury and specifically consent to the personal jurisdiction of and venue in said courts.

This Agreement will be deemed to have been made in and be governed by and construed under the laws of the State of Maryland.

Contact Us

If you have any questions about these Terms of Use, please contact us at:

Cross-Cultural Communications, LLC
10015 Old Columbia Road, Suite B-215
Columbia, MD 21046
USA
Voice: +1 410-312-5599
Email: info@cultureandlanguage.net

Terms of Use

Cross-Cultural Communications, LLC Terms of Use