Terms of Use

Copyright Information

© Copyright, 2024 Cross-Cultural Communications, LLC. All Rights Reserved.

All information posted on or available through Cross-Cultural Communication, LLC’s (CCC) websites (www.cultureandlanguage.net, www.thecommunityinterpreter.com, www.tcio.net, www.interpretertraining-online.com and www.tcitrainer.com) is protected by U.S. and international copyright law. No one in any country has permission to copy, display, distribute, republish, or create derivative works from such information in any form without permission in writing from Cross-Cultural Communications, LLC unless otherwise specified.

These websites are owned and operated by Cross-Cultural Communications, LLC (CCC), 10015 Old Columbia Road, Suite B-215, Columbia, MD, 21046, United States of America.

Limitations on Use

By accessing or using these sites you hereby agree to be bound by the Terms of Use specified below. These Terms of Use for all websites owned by CCC, include Privacy Policies and relevant guidelines, rules or disclaimers that periodically may be updated and posted on certain web pages and in notices that are sent to you. Please do not use CCC’s websites if you do not agree with these Terms of Use.

CCC reserves at all times, and without giving prior notice, the right to change, modify, add or remove portions of these Terms of Use at its sole discretion. Check this page periodically to verify any changes. The continued use of these sites after any changes are posted signifies your acceptance of the changes.

All content in these sites is CCC’s sole property protected by copyright and other U.S. and international intellectual property laws: such content includes but is not limited to the site layout, design, images, text and other information.

Except as stated in these Terms of Use, in relevant CCC licensing or subscriber agreements, or as otherwise expressly permitted under applicable law, no one may copy, distribute, change, display, publish, reproduce, store, transmit, create derivative works from, sell or license all or any part of the content, products or services obtained from these sites in any medium to anyone.

You may print, save or store content from CCC sites for personal or educational purposes, provided that your use of the content is non-commercial use and you maintain intact all copyright, trademark and other proprietary notices. Unless you obtain prior permission in writing from CCC, you may not retrieve any content from this website to create or compile, directly or indirectly, any collection of content in any format, whether a compilation, database or other kind of directory or listing. To request permission to publish, reproduce, distribute, display or make derivative works from any content on these sites, visit the Permissions page at www.cultureandlanguage.net.

No user of this site is authorized to publish or distribute any advertising, promotional material, or solicitation to other users of the site for use of any goods or services without prior permission in writing from CCC.

Trademarks

All trademarks appearing on these sites are the property of their respective owners.

Links to Other Sites

Hyperlinks on this website to other sites or resources are provided for your convenience. CCC is not responsible for the accuracy of information on these external sites, the expiration of the links to such sites or the availability of data or resources linked to the sites. CCC neither endorses nor is responsible or liable for any content on external sites.

Product Returns Policy

A product return request must be received in writing no later than 30 calendar days after original date of purchase. Please email return requests to: info@cultureandlanguage.net. Original shipping and handling charges paid by the customer will not be refunded and the customer must ship returned items to CCC at customer’s own expense. Moreover, the 3% merchant service fee that is automatically deducted on all credit card transactions is not refundable; therefore, refunds on purchases made by credit card will be minus this 3% fee.

A product return request should include:

• Invoice or Order Number

• Date purchased

• Book title

• Quantity to be returned

Only products in new, resellable condition will be accepted for returns. In the event products are not in new, resellable condition, products can be returned to customer at customer’s expense. We do not accept returns of DVDs. We recommend packing products tightly with paper or air pouches to help ensure safe delivery. We also recommend that customers ship returns via a trackable shipping service. CCC will not be responsible for issuing a refund until a return request has been approved and products have been returned to our office.

Refunds will be issued in the same manner in which original payment was made. Credit card payments will be refunded to the customer’s credit card. Purchases made by check will be refunded by check.

Electronic (E-book and E-product) Returns Policy

An electronic product return request must be received in writing no later than 30 calendar days after original date of purchase. Please email return requests to: info@cultureandlanguage.net.

A product return request should include:

• Invoice or Order Number

• Date purchased

• Book title(s) to be returned

If a request is granted, the user relinquishes all rights to further access to the e-book or e-product being returned. Refunds will be issued in the same manner in which original payment was made. Credit card payments will be refunded to the customer’s credit card. You will receive an immediate notification when the refund is applied, though it may take several business days processing time by the relevant bank or credit card company for the refund transaction to be completed.

Public Training and live online training Registration Policies and Procedures

Registration and payment

Live online trainings are offered online by CCC. Registration for these courses is open to the public on CCC’s websites. Public trainings and live online trainings feature a deadline for payment and registration effective two weeks prior to the start of the training. Full payment is due at that time in order to reserve a place in the training program. Space for our programs is filled on a first-come, first-paid basis.

Payment can be made by credit card (VISA, Mastercard, Discover, American Express) or by check (made out to: Cross-Cultural Communications, LLC). Our website currently only accepts credit card payments. Please contact us (solutions@cultureandlanguage.net) if you need an invoice and/or would like to pay by check.

Please send checks in USD to:

Cross-Cultural Communications, LLC
10015 Old Columbia Road
Suite B-215
Columbia, MD 21046
USA

Confirmation of registration

Upon receipt of online payment for a training registration, within 2-3 business days an email confirmation will be sent to you.

Approximately two weeks before the first day of a training program, a welcome email will be sent to you. This welcome email will reconfirm the training location, date(s), time(s) and include further information such as trainer bio(s), contact telephone number(s) and item(s) that participants should bring to the training.

Approximately 2-3 days before the training, a final reminder email will be sent to you.

Refunds and Credits

A refund request for a public training or live online training program fee must be submitted in writing to solutions@cultureandlanguage.net. Refund requests submitted before the two-week training registration deadline will be subject to a $50 cancellation fee. ($150 cancellation fee for our Training of Trainer programs, plus the cost to return any textbooks that have been shipped). Refund requests submitted in the two-week period from the day of the registration deadline up until 11:59PM of the day before the training will be subject to a cancellation fee in the amount of 50% of the training program fee. Refunds will not be given after this deadline. Rather, a credit may be issued upon request submitted within two weeks of the first day of the training program, meaning that in the event of being unable to attend a program, you may submit a written request to apply that training program fee to a future program. If approved by CCC, this amount will be kept on file as a credit for up to 2 years, after which the amount will be forfeited.

Cancellations

In the event of a training program cancellation, CCC will communicate this information to you as quickly as possible. You can either request a refund or apply the training registration fee as a credit toward a future program.

Attendance Policy

By enrolling in our live programs, participants are committing to attending all scheduled sessions and being visible on their webcam for the entire program (for live online programs).

• For programs shorter than 10 hours, participants must attend all live scheduled hours.
• For programs 10 hours or longer, participants may miss no more than 10% of the total live scheduled hours. (For example, attendance of 18 hours is required for a 20-hour program; attendance of 36 hours is required for a 40-hour program.)

If a participant misses any scheduled hours, they will be notified of this policy and reminded of requirements. While opportunities for make-up sessions or self-paced equivalencies may be available, it is not guaranteed and is at the discretion of the instructor.

If a participant’s attendance is below the threshold, this may result in them being removed from the program. A partial course credit may be provided but is not guaranteed.

Accessibility Policy for Live Online Events and Trainings

We are dedicated to ensuring that all participants can fully engage in our online events and trainings. We recognize that individuals may have a wide range of accessibility needs, and we strive to create an inclusive, supportive, and barrier‑free virtual environment.

Depending on the format of the session, we work to offer: Live captioning or automated captions, ASL or other sign‑language interpretation, Slide decks and materials (upon request and if possible), Regularly scheduled breaks for longer sessions, and Recordings (upon request). We welcome accommodation requests and encourage participants to contact us as early as possible. Please email solutions@cultureandlanguage.net with your accessibility needs.

Training Participant Information Release

By registering for our public training or live online training programs, you agree to allow Cross-Cultural Communications, LLC to share your contact information with participants in the same training session for purposes of creating a collaborative face-to-face or online training experience for all participants. Should you have concerns or not wish to have your contact information shared by CCC, prior to the training session please email solutions@cultureandlanguage.net.

Filming and Photography Release

You agree to be filmed and/or photographed by Cross-Cultural Communications, LLC.

You grant to Cross-Cultural Communications, LLC and its subsidiaries, affiliates, successors, assigns and designees (collectively, “the Released Party”), approval for past use and the absolute right and permission for present use of any photographs, videos, recordings or images taken of training participants for any legitimate purpose in any manner or media, worldwide, in perpetuity, without notice to training participants and without limitation, condition, consideration, consent or compensation.

Your image and/or voice may be copyrighted, used and/or published individually or in conjunction with other photography or video works, and recordings, in color or black and white, in any medium including, without limitation, print publications, public broadcast, CD-ROM format, and for any lawful purposes, including, without limitation, trade, exhibition, illustration, promotion, publicity, advertising or electronic publication in the world and/or on the Internet and worldwide web.

In practice, CCC uses photos or video clips primarily for promotional purposes on CCC’s websites, newsletter, fliers and social media posts.

Misleading or Disruptive Behavior Policy

In order to uphold the collaborative nature of our online training programs, onboardings, support sessions and webinars, Cross-Cultural Communications reserves the right to remove any participant for abusive or aggressive behavior, spoken or written, towards CCC staff, trainers or other participants. 

Misrepresenting identity or eligibility status or giving or receiving unauthorized assistance in coursework or assignments may also result in removal from the program.

Online Training Registration Policies and Procedures for Self-paced (Asynchronous) Courses

Registration and payment

Registration for self-paced online courses can be made on CCC’s website. You are required to create a personal, non-transferable account in order to register and pay for CCC’s online courses. Upon creating your account, you agree to be responsible for maintaining the confidentiality of your account details, including password; and for all activities that occur in your account.

You may not transfer, sell or share your account with anyone else. You may not use anyone else’s account. Violation of this policy may result in the termination of your account. Refunds will not be issued if an account has been terminated due to a policy violation.

You must notify CCC immediately if you have lost your log-in credentials and/or believe that unauthorized use of your account may happen or has already occurred. CCC will not be responsible or liable in any way for any loss or damage of any kind incurred by your failure to comply with this policy.

Full payment for each course is due in order to access an online course.

Payment can be made by credit card (VISA, Mastercard, Discover, American Express) or by check (made out to: Cross-Cultural Communications, LLC). Our website only accepts credit card payments, and certain 3rd Party payment apps as indicated during checkout. Please contact us (solutions@cultureandlanguage.net) if you need an invoice and/or would like to pay by check.

Please send checks in USD to:

Cross-Cultural Communications, LLC
10015 Old Columbia Road
Suite B-215
Columbia, MD 21046
USA

Confirmation of registration

Upon receipt of online payment for a training registration, a confirmation and receipt will be emailed to you. You will also be able to access the self-paced online training course immediately.

Refunds

A refund or credit request for a self-paced online training program fee must be submitted in writing to solutions@cultureandlanguage.net no later than 30 calendar days after original date of purchase. Refunds will not be given if any of the course quizzes, tests or completion certificates have been accessed. 

Course Completion Time Limits

The time allowed to complete the program varies by course.

• You will have 120 days from course purchase date to complete The Community Interpreter® Online or any other 40-hour foundation program.

• You will have 90 days to complete courses from 5 to 39 hours in length.

• You will have 60 days to complete courses fewer than five hours in length.

Course completion extensions can be purchased for courses or course bundles that are 8 or more hours in length. Extensions are available for purchase on each course page for eligible participants. They can also be found on the “My eLearning” page. Extensions are priced as follows:

• 30-day course extension: $30

• 90-day course extension: $70

Course extensions can be purchased up to 120 days after your course access has ended. A maximum of 3 extensions can be purchased per user per course.

Course extensions are available immediately upon purchase.

Course Final Assessments

Some courses require passing a final assessment in order to receive a course completion certificate. These assessments are directly linked to the intended learning outcomes for each course.

You will have six attempts to pass the final assessment for courses that require passing such an assessment in order to receive a course completion certificate. Participants who do not pass on the sixth attempt are required to submit a written request to re-take the entire course. If the course is still active (i.e. the course time limit from date of purchase has not expired) the participant will be required to re-take the entire course and will be given six more attempts to pass the final assessment. If the course time limit has expired, the participant will be required to purchase a course extension prior to re-taking the course.

The final assessment passing score for courses up to 39 hours is 70%

The final assessment passing score for courses 40 hours or longer is 75%.

Submission of Materials

Information uploaded to CCC’s website will be not be shared with third-parties unless CCC is required to do so by law or is directed by a court order.

Certificate of Completion Policy

In order to receive a course completion certificate, participants must submit all applicable documentation; complete all coursework requirements, including a final assessment if applicable; be visible on their webcam for the entire program (for live online programs); and complete the applicable attendance requirement (for live online programs)

Cross-Cultural Communications, LLC keeps information regarding a participant’s course history and certificates, for all programs delivered directly from CCC. Programs delivered by Licensed Trainers are managed by the individual instructor, and certificates of completion issued by Licensed Trainers can only be verified by the individual instructor.

Course certificate replacement requests for CCC courses that took place more than three calendar years from the present date will incur a $30 fee for an electronic certificate and $40 for a print certificate. Course certificate replacement requests for courses that took place within three calendar years from the present date will incur no fee for an electronic certificate and $25 for a print certificate

Certificate of Completion Use Policy

To protect the integrity of our training programs, all issued certificates of completion must be used in accordance with the following terms:

• Certificates may not be altered: Holders are prohibited from modifying, editing, or otherwise changing any part of their certificate, including names, dates, or design elements.
• Certificates may not be sold or transferred: Each certificate is issued solely to the individual who completed the training and may not be sold, traded, or given to another person for any purpose.
• No misrepresentation of credentials: Certificate holders may not claim qualifications, endorsements, or affiliations beyond what the completed training legitimately provides.
• Verification code requirement: All certificates issued by CCC contain a unique verification code linked to the holder’s training record. Employers, clients, and other parties may use this code, in addition to the name, to confirm authenticity.
• Revocation for misuse: Any misuse of a certificate, including falsification or misrepresentation, may result in revocation of the certificate and denial of future program access.

Training Content and Assessment Standards

Cross-Cultural Communications is committed to delivering training that is rigorous, current, and credible. The following standards govern all content and assessment development across our programs:

• Qualified authorship: All training materials are developed and reviewed by nationally recognized facilitators, instructors, and subject matter experts with demonstrated expertise in their respective fields.
• AI tools may be used to support efficiency, creativity, and quality throughout the development process. They do not serve as primary creators of training content or assessments. A qualified human subject matter expert retains final authorship and editorial authority, ensuring all material reflect organizational standards and professional judgment.
• Alignment with industry standards: Course content is designed to reflect current best practices, regulatory expectations, and professional competencies relevant to interpreting, language access, and cross-cultural communication.
• Ongoing review and currency: All content and assessments undergo routine review and revision to ensure they remain accurate, equitable, and aligned with evolving professional and industry standards.
• Continuous improvement: Feedback from learners, instructors, and industry partners informs ongoing updates to our programs, ensuring that training remains relevant, rigorous, and responsive to the needs of the field.

Qualifications of Instructors

Individual instructors or teaching teams collectively have the academic and experiential qualifications and professional background needed to meet program goals and objectives.  This applies to both our Self-Paced Course instructors and all active Licensed Trainers delivering live CCC Programs.

• At least one member of the teaching team has completed CCC’s 40-hour Training of Trainers and has completed the TCI/TCIO or equivalent interpreter training curriculum.
• At least one member of the teaching team, is an experienced interpreter who is able to bring relevant, real-life examples into the training.
• At least one member of the teaching team is competent in adult education techniques, either through study or a proven track record, and is able to apply this knowledge to instruction, assessment, and classroom management.
• All members of the teaching team have the knowledge, skills, and attitudes needed to work effectively in cross-cultural settings and teach to diverse learning and communication styles.
• At least one member of the teaching team has a higher education degree or equivalent years of experience.
• The lead instructor will remain up to date on developments in adult pedagogy, classroom management, techniques in interpreting pedagogy, and the field of healthcare interpreting, (e.g., Code of Ethics revisions, Standards of Practice revisions, legislative changes, and national certification).
• The lead instructor will work with subject matter experts (when possible, speakers are brought in to speak on specific topics, such as anatomy or culture) to ensure the effectiveness of their presentations (e.g., the knowledge imparted is at a level appropriate to the learning objective, the appropriate register is used, the content presented is relevant to the role of the healthcare interpreter, and effective instructional methods are used).

Termination of Usage

CCC may terminate a user’s access or suspend any user’s access to all or part of any website owned or operated by CCC, without notice, for any conduct that CCC, in its sole discretion, believes is in violation of any applicable law or is harmful to the interests of another user, a third-party provider or CCC itself. CCC reserves the right to seek all remedies available at law and in equity for violations of these Terms of Use.

Data Retention Policy

CCC will collect only the minimum personal data necessary to deliver course content, document course history and capture completions; use data solely for legitimate business purposes such as verification and internal reporting; prohibit unauthorized sharing of personal data with third parties; ensure third‑party processors meet privacy requirements through contracts and due diligence. Users may request removal of their personal data, excluding anything required for legal, regulatory, or contractual compliance, by submitting a written request to info@cultureandlanguage.net.

Disclaimers

CCC disclaims all warranties. CCC makes no warranty that this site’s operation will be uninterrupted or free or errors or defects, that defects in the site will be corrected or that this site, including the server that makes it available, is free of viruses or other harmful components. CCC also makes no warranty whatsoever as to the results that may be obtained from use of the content or other materials on this site or the accuracy, quality, non-infringement or operation of any content, product or service provided on or accessible from the site. CCC also does not endorse or take responsibility for any products, goods or services offered by outside vendors on this website.

Although this site is typically continuously available, its availability may be limited at times without prior notice due to technical failures, acts of God or scheduled maintenance. CCC shall not be liable for lost information or non-availability of the services caused by limited access to this site.

CCC disclaims all warranties of any kind, whether they be express, implied or statutory regarding use of this website for any purpose. As the service user you agree that any material or data obtained through visiting this site is at your own discretion and risk and that you alone will be solely responsible for any resulting damage to your own computer system, including any loss of data.

You understand and agree that CCC and its suppliers shall not be liable for damages of any kind, including, without limitation, any damages for lost data or lost profits arising from or relating to use of this website or any services obtained through this website, the cost of procuring substitute information or services, unauthorized access to or alteration of the service user’s data or any other matter arising from use of this website. CCC’s total cumulative liability to anyone who uses services procured through this website, for any and all claims, will not exceed the fees paid for the service or product.

Governing Law, Dispute Resolution

No waiver of any breach of any provision of these Terms of Use will constitute a waiver of any prior or subsequent breach of the same provision or a waiver of any breach of any other provision.

All actions, cases, suits and proceedings in connection with these Terms of Use between the parties shall be brought in Maryland and heard without a jury. All persons affected by this agreement, specifically waive all right to a trial by jury and specifically consent to the personal jurisdiction of and venue in said courts.

This Agreement will be deemed to have been made in and be governed by and construed under the laws of the State of Maryland.

Contact Us

If you have any questions about these Terms of Use, please contact us at:

Cross-Cultural Communications, LLC
10015 Old Columbia Road, Suite B-215
Columbia, MD 21046
USA
Voice: +1 410-312-5599
Email: solutions@cultureandlanguage.net