CCC trainers are specialized, conscientious and dynamic. They have extensive experience in the field and are superbly qualified. They arrive well prepared and grounded in the material.
Among our trainers and consultants we are proud to include:
Marjory A. Bancroft, MA
Marjory, a U.S. immigrant from Canada, is an international leader in community interpreting. She has lived in eight countries and studied seven languages. Language and culture are the tapestry of her life. In 2001 she founded Cross-Cultural Communications (CCC). The author of numerous publications, training curricula and trainer guides, Marjory speaks and keynotes widely at conferences across the U.S. and abroad. She has sat on national and international committees and was the world Project Leader for an ISO International Standard on interpreting.
Check out her bio.
Marjory’s special passion is refugee and victim services interpreting, which lie at the intersection of medical, mental health and legal interpreting.
Katharine Allen, MA
Katharine Allen comes from the community and healthcare interpreting fields, including extensive work in international environmental interpreting and translating. She has worked as a freelance English/Spanish interpreter, translator, trainer and consultant since 1991, specializing in healthcare, education, disability, general legal, the environment and international policy issues. The owner of Chatterbox, LLC, her translation and interpretation clients include a broad range of county and state social service and healthcare agencies, local courts and lawyers, environmental groups in the U.S. and South America, and language service agencies. She works with a translation partner in Chile under Team Translations and is also an instructor for the Glendon College Masters of Conference Interpreting program at York University.
Katharine provides language access consulting services to hospitals and clinics in California. She is co-author of the California Healthcare Interpreting Association (CHIA) Organizational Assessment Tool for Linguistic Access, which is used to help hospitals improve their language access programs. She is also a certified trainer for the Connecting Worlds 40-hour Healthcare Interpreter Training and the CHIA Standards Trainings for interpreters and administrators. She has produced and presented multiple workshops on interpreting and translating in community, healthcare and social service settings. Katharine has also taught medical interpreting Train the Trainer short-course workshops for the Monterey Institute of International Studies.
Katharine holds a Bachelor's Degree in Community Development from Brown University and a Master's Degree in Translation and Interpretation (MATI) from the Monterey Institute of International Studies. She served on the Board of the California Healthcare Interpreting Association (CHIA) from 2002 through 2009, including a two-year term as President. She also served as Administrative Assistant for the Interpreters' Division of the American Translators Association (ATA) from 2005 to 2007 and belongs to several other professional translation and interpretation organizations. Katharine has published articles in professional publications and regularly presents on translation, interpretation and language access issues at professional conferences.
Maisoon Ateem Abdelrhman
Maisoon is originally from Darfur, Sudan. Fluent in Arabic, Darfurian and English, she received her degree from Khartoum in medical laboratory science and is currently a master’s degree student at the School of Conflict Analysis and Resolution at George Mason University. Maisoon has worked in several nongovernmental organizations (NGOs) in Sudan supporting refugees with a focus on HIV/AIDS, maternal and child health and monitoring human rights violations. Her background includes work at the Union-United Nations Mission (UNAMID) in Darfur, where she worked closely with conflict-affected populations and Internally Displaced Persons (IDPs), and at the United Nations Population Fund (UNFPA). In the United States, Maisoon has served as an evaluation officer at the Elizabeth Glazer Pediatric AIDS Foundation and as a Community Health Promoter and Arabic and Darfurian community interpreter for the International Rescue Committee (IRC) in Baltimore, Maryland, where she helped refugees gain access to social services and medical care.
Maisoon joined CCC in 2015 and graduated from The Community Interpreter® in 2016.
A resident of Westchester County, New York, Otisha Ayala-Faya has been a professional freelance interpreter for over 20 years. She is nationally certified as an American Sign Language (ASL) interpreter by the Registry of Interpreters for the Deaf (NIC-RID) and a qualified Spanish interpreter. As a registered interpreter for the New York State Unified Court System for close to 10 years, she is often asked to cover special cases that require trilingual interpretation.
Throughout her career, Otisha has worked intensively as a systems advocate and language access consultant. A former hospital administrator for interpreting services, and an ADA & LEP compliance officer at one of the largest medical centers in New York City, she also served as an advisory board member on medical interpretation and best practices with the Greater New York Hospital Association (GNYHA).
Otisha has over 15 years’ experience teaching ASL and English as a Second Language (ESL). She has a special love and passion for teaching and for the Deaf and Latino communities that she serves. Otisha has also been a medical interpreter trainer for over 10 years. In her role as a mentor to new interpreters and college students, she works on relating theories of professional practice to real life situations. She continuously thrives in understanding how best to serve the interpreting community around her, and shares her passion and her experiences in the classroom, providing a safe and beneficial learning environment for all of her aspiring interpreting students.
A Maryland Court Certified Interpreter in Spanish since 2012, Leslie Bilchick has been an interpreter for more than 20 yeas and a translator for over a decade. She provides court, educational and social services interpreting and translation, in addition to being a long-time community interpreter trainer and licensed trainer for The Community Interpreter® International.
Before launching her freelance interpreting and translation career, Leslie co-directed BAJA, a community-based organization for Latin American peace and justice based in Baltimore, then served as a coordinator for the Foreign-born Information and Referral Network (FIRN), a nonprofit serving immigrants and refugees in Howard County, Maryland.
Upon completing medical interpreter training, Leslie worked to promote international solidarity in El Salvador as a Grassroots Program Officer with the SHARE Foundation. Leslie holds a BA in International Relations and Spanish, and makes her home in Takoma Park, Maryland.
Pamela Bohrer-Brown is a bilingual/bicultural American who lived for 17 years in Venezuela, where she and her husband adopted two Venezuelan children. A program manager and past coordinator for the HHS Bilingual/Bicultural Demonstration Project for Baltimore Medical System (a federally qualified health center with seven clinical sites), Pam also coordinated the Hispanic Health Care Access Project in Baltimore. She is currently Director of Maternal and Child Health and Multicultural Programs at Baltimore Medical System.
In addition to her fourteen-year involvement with the Baltimore Latino community, she has offered trainings, conferences presentations and workshops in interpreting, community health and Spanish secondary education. Pam is also a trained Childbirth Educator and Doula (birth companion) and health educator. Pam has extensive experience interpreting in all sectors of health care, from hospitals to small clinics, and she has interpreted for human and social services as well. Her central focus is women's health programs serving Limited English Proficient Mexicans and Central Americans.
Giovanna Carriero-Contreras was born and raised in Naples, Italy. As far back as she can remember, she has been in love with the spoken word. She began her career in the United States as an Italian Translator with a Colorado-based company in 1998. Since then, she has worked as translator, interpreter, tester, and later a Senior Project Manager at Lionbridge.
In 2010 Giovanna launched a highly successful interpretation and translation company called Cesco Linguistic Services (CLS), one of Colorado's key language service providers. A licensed trainer for The Community Interpreter® International, Giovanna has developed innovative approaches to teaching interpreting modes and skills, note-taking and interpreting for worker’s compensation. She is also active in raising the bar of the profession. In 2013 Giovanna provided over 80 hours of pro bono training. She also served on the Board of the Colorado Association of Professional Interpreters (CAPI) from 2009 through 2013, including three years as Co-Chair.
Giovanna is the proud mother of two sons and a foster daughter from the Democratic Republic of Congo.
Sylvana Fernandez-Ellauri, MD, CMI
From Uruguay, Sylvana Fernandez-Ellauri was a physician for 14 years in her home country before moving to the United States in 2002. She received her medical diploma and postgraduate degree in pediatric medicine from the Universidad de la Republica (UDELAR). Sylvana changed careers upon her arrival to the U.S. and has now accumulated 12 years of experience as a professional medical interpreter and interpreter trainer. Her areas of training expertise include: medical terminology, anatomy and physiology. A Certified Medical Interpreter (NCBMI), since 2014 Sylvana has been a full-time staff medical interpreter at the University of Virginia Medical Center in Charlottesville, where she also offers refresher courses to healthcare interpreters, and classes on specialized medical terminology and concepts for interpreters in various specialty settings. She is a graduate of The Community Interpreter® International – Training of Trainers.
Isabel Framer, a national consultant on language access, is the past two-term Chair of the National Association of Judiciary Interpreters and Translators (NAJIT). She is a court-certified Spanish interpreter for over 15 years, a leading national advocate on language access and a trainer who has provided expert witness testimony on legal interpreting across the U.S. She regularly trains legal interpreters, judges, law enforcement, attorneys and other court support services on interpreting and language access and has created many training curricula. As an interpreter, she has worked in a broad array of legal settings from federal courts and grand juries to nonprofit legal services, private attorney offices, law enforcement investigations and detention settings. She is the co-founder and former president of the Ohio Court and Community Interpreters Association. In addition to sitting on national and state boards as well as task forces, she presents regularly at conferences across the country and serves on the Supreme Court of Ohio's Advisory Committee on Interpreter Services.
Carola E. Green
Carola, originally from Guatemala, is a federally certified court interpreter (FCCI) by the Administrative Office of the U.S. Courts. She served as key staff for the Federal Court Interpreter Certification Examination (FCICE) and the Consortium for Language Access in the Courts (CLAC) programs at the National Center for State Courts and was involved in all aspects of test development, test administration, and test rating activities. She has over 20 years of experience in professional interpreting as well as teaching and training interpreters, having received her Professional Certificate in Legal Interpretation and Translation at the University of California, San Diego. Carola has served on multiple boards and committees related to the interpreting profession and is a founding member of the California Healthcare Interpreting Association (CHIA) and the National Council on Interpreting in Health Care (NCHIC). She has presented at more than 75 international, national, and local interpreter educational conferences. Carola has co-authored several publications about interpreting in the legal and medical fields including seminal publications like CHIA's California Standards for Healthcare Interpreters, NCIHC's A National Code of Ethics for Interpreters in Health Care, and most recently, interpreter training curricula like The Voice of Love's Healing Voices, Interpreting for Survivors of Torture, War Trauma and Sexual Violence, and AYUDA's Breaking Silence, Interpreting for Victim Services, featuring a workbook, glossary and training manual.
Omari Jeremiah, MA
Omari Jeremiah has worked as a freelance Spanish interpreter and translator for over five years. He received his BA in Sociology from Goucher College and his MA in Counseling from the University of Baltimore. Omari is a passionate advocate for language access in educational systems. He has worked as a resource provider for ESOL students and their families in Baltimore City Public Schools and currently works as a resource provider for a school in Baltimore County. A native of New York City, Omari has traveled extensively to various countries including Spain, Guatemala, Costa Rica, Panama, Nicaragua and Chile. He is fluent in Spanish and is currently learning Swahili, Portuguese and American Sign Language. Omari also does freelance work as an online ESL teacher. Besides his love for languages, Omari is the author of the children’s book series Paperboy.
Kelly Macías, PhD
Kelly Macías is a writer, trainer and organizational development consultant specializing in cultural competence and diversity, equity and inclusion. She has 19 years experience working with educational, non-profit, government and international organizations to support their efforts in education/training and organizational change—specifically focused on supporting and improving access for racial and ethnic minorities. Kelly has taught cultural competence training to university students and professors, social service agency employees, community workers and congregations, labor union employees and members, elected officials and employees at local, state and federal government agencies. She recently worked full-time at the Service Employees International Union where she was responsible for managing equity and inclusion programs for local unions serving more than 2 million members in the mainland United States, Puerto Rico and Canada.
Kelly earned her Ph.D. from Nova Southeastern University in Conflict Analysis and Resolution with a focus on ethnic and cultural conflict and has worked with organizations in Colombia, Ecuador, Ghana, Guatemala, Jordan, Lebanon, Mexico, Nicaragua, the Philippines, Thailand, Turkey, Uganda, the United Arab Emirates and Vietnam. She works professionally in English and Spanish.
When Kelly is not training or working with organizations, she writes for a variety of publications on the topics of race, gender, conflict and cultural competence in health care. Her work has been published in Culture and Health: Concept and Practice, The Baltimore Sun, Cultural Studies-Critical Methodologies, Daily Kos, The Feminist Wire, Twenties Unscripted, Rain and Thunder: A Radical Feminist Journal of Discussion and Activism, Teaching Peace Through Popular Culture, and The Qualitative Report.
Jacqueline Ortiz, M. Phil.
Jacqueline Ortiz is a sociologist, consultant and trainer who spent the last fifteen years researching, teaching and working in the area of cultural competence in health care, social networks, economic sociology and organizational analysis. Currently she is the Director of Health Equity and Cultural Competence at Christiana Care Health System in Newark, DE.
Jacqueline holds a BA in Sociology from Occidental College, an MA in Sociology from Boston College and is a doctoral candidate (PhD) in Sociology from Yale University in New Haven, CT. While pursuing her doctoral degree at Yale she worked as an organizational consultant in Latin America and the United States, in both the public and private sectors. She has consulted in Fortune 500 companies, the government of Argentina and multi-lateral organizations like the World Bank.
In her current role as Director of Health Equity and Cultural Competence she leads organizational programs to identify, evaluate and eliminate health disparities. In Delaware significant disparities in health outcomes persist across multiple demographics, including race, ethnicity, socioeconomic status, gender, age, disability, literacy levels, sexual orientation and gender identity, and neighborhood. Christiana Care’s Office of Health Equity is committed to health inequities through a focus on expanding access to health care, improving equity at the point of care and mitigating the impact on the social determinants that lead to inequities.
James W. Plunkett, III
James W. Plunkett, III is the Coordinator of Interpreting Services and the Language Access Program of the District of Columbia Courts. Since 2001, he has been responsible for prospecting, testing, qualifying and contracting free-lance interpreters for in- and out-of-court proceedings. More recently, he has been overseeing the DC Courts Language Access Plan to ensure that LEP customers have the same access to justice and court services as English speakers. He also assists in the training of new judges and court personnel on how to work with court interpreters and LEP court users.
James is certified by the Administrative Office of the U.S. Courts as a Spanish and English court interpreter. He is an oral exam rater for a national credentialing program for interpreters. James worked as a court interpreter for the 13th Judicial Circuit in Tampa, Florida for almost seven years before moving to the DC metropolitan area. He holds a B.A. in General Social Studies from Providence College, Rhode Island and was raised in Lima, Peru.
Claudia Angelica Reyes-Hull, MA
As the Manager of Language Services at Christiana Care Health System in Newark, Delaware, Claudia Angelica (Angie) oversees interpreters, schedulers, translators and external vendors that provide language services to Christiana Care staff and patients. She is a licensed trainer for CCC (Cross-Cultural Communications). She has created programs for continuing education, including the Medical Interpreter Grand Rounds.
Claudia Angelica earned a Bachelor's in Architecture from the Monterrey Institute of Technology (ITESM) and a Master's in Architecture from the University of Texas at Austin. She started her Architecture design and project management career in Texas designing and overseeing Healthcare and Human Services projects. After receiving her Master's degree, she split her time between design projects, translation and her family.
Prior to joining Christiana Care (2012), Angie implemented cultural diversity and bilingual education programs for the public schools in Cleveland Heights, Ohio. She interpreted for the DOJ in Cleveland, Ohio, ICE in Northeast Ohio, Cincinnati Children’s Hospital Northeast Ohio clinics, the Children’s Hospital of Philadelphia and the Pennsylvania Circuit Court.
A native of New York, Daniel Sanchez is the Language Access Services Program Coordinator at Richmond University Medical Center -- Staten Island NY. He is a medical certified interpreter through the National Board of Certification for Medical Interpreters. Daniel’s career in the language services industry spans more than a decade serving Non-English speaking and Limited English proficient individuals from diverse cultural and socioeconomic backgrounds. He has worked as a medical, educational, social services, legal and conference interpreter and as a voice-over artist for several healthcare organizations seeking to expand their medical education outreach to Spanish-speaking communities. Daniel has been an interpreter trainer for more than five years and is a subject matter expert on language access laws. A member of the International Medical Interpreters Association and the American Translators Association, Daniel is actively pursuing ATA certification.
Daniel’s background encompasses an array of specialties including program development and implementation; training multicultural and multilingual staff; and conducting in-service education and training on language access and cultural competence. His expertise in language access laws has enabled him to play a key role in ensuring organizations meet and exceed compliance with regulatory and accreditation requirements. Daniel has served as a Language Services Coordinator for Lancaster General Penn Medicine and as Chair of the Diversity and Inclusion committee for the Educational Commission for Foreign Medical Graduates. He strives to professionalize the language services industry to mitigate healthcare disparities, improve patient safety and increase health equity.
Denis Socarrás-Estrada, MA
A native of Cuba, Denis Socarrás-Estrada is currently completing a PhD in Modern Languages, Literature and Translation from the University of Alcalá, Madrid, Spain. It is linked to interpreting studies and training methodology for public services (community) interpreting. He holds an MA in Intercultural Communication, Interpreting & Translating in Public Services and an English degree from Cuba.
Denis is a practicing conference interpreter who also teaches languages in various institutions and is an instructor in the University of Alcalá MA program in public services interpreting. He has co-trained with the renowned Uldis Ozolins, Carmen Valero and Jan Cambridge. A native speaker of Spanish with working knowledge of other languages, Denis publishes in the field and speaks widely at conferences. He has also supervised a number of MA theses and is deeply concerned with research in the didactics of interpreter training and interpreter cognitive processes and performance.
Tracy Young, CMI, RN, BSN, MA
Tracy Young is a veteran medical interpreter, interpreter trainer and long-time advocate for medical interpreting and language access. Both a registered nurse and a nationally certified medical interpreter (CMI), she is currently the Language Access Services coordinator at Barton Health in South Lake Tahoe, California. She holds an MA in Spanish from the University of Nevada, Reno, and is the founding president of the Nevada Interpreters and Translators Association (NITA). In 2015, Tracy was awarded the prestigious Language Access Champion Award from the National Council on Interpreting in Health Care. Tracy has given workshops and presentations across the United States and in Spain and continues to be a passionate advocate for language access.