Updated July 10, 2018

General Statement

The websites owned and operated by Cross-Cultural Communications, LLC (CCC), are www.cultureandlanguage.net, www.thecommunityinterpreter.com, and www.tcitrainer.com (CCC websites). CCC websites provide information and resources on interpreter and cultural competence training and publications.

CCC recognizes the importance of protecting the privacy of your personal information or personal data. We have prepared this Privacy Policy (“Privacy Policy”) to provide you with important information about our privacy practices.

Our Privacy Policy

CCC is committed to protecting the privacy of its clients and customers and of visitors to CCC websites. CCC does not sell or distribute any personal or corporate data collected on CCC websites. Please note that some links on CCC websites may connect to other websites. Any information you disclose on or through those sites is not subject to this Privacy Policy. CCC does not endorse and is not responsible for the privacy practices of third-party websites. The following Privacy Policy applies only to information collected on the websites or mobile applications where this Privacy Policy is posted.

Information That CCC Collects

This section of the Privacy Policy discusses the information that CCC may collect about you, including personal information collected directly from individuals, from publically available sources, from third parties and/or through CCC websites.

Registration

CCC may request personal information from visitors to CCC websites who are interested in obtaining various products and services from CCC. Personal information is information that can be used to identify or contact you, including your name, postal address, e-mail address and telephone number. CCC may also collect other types of information such as profession and languages spoken other than English.

Communication

When you communicate with CCC via email, phone, in person or any other manner, CCC may maintain a record of your communication.

Surveys & Polls

CCC may request your feedback regarding your use of services through polls, surveys, and other types of market research. CCC may also collect personal information about you when a response is needed or required, to authorize you to participate in CCC contests or other corporate events, or to award you an honorarium or a giveaway.

Cookies and Tracking

CCC collects information through a variety of technical methods, including cookies, in order to make CCC websites more relevant and useful to you. Information collected about your activities may include: your searches, page views and the date and time of your visit. CCC also collects and may store information that your computer or mobile device provides in connection with your use of CCC websites such as: browser type, type of computer or mobile device, browser language, IP address, mobile carrier, unique device identifier, location and requested and referring URLs. CCC may combine information collected by cookies with your registration information or information that you provide to CCC in another manner.

CCC may use internal and third party analytics tools, including Google Analytics. Such third-party analytics companies may combine information collected from CCC with other information collected from other websites and/or online products and services. The collection and use of information by third-party analytic companies is subject to their own privacy policies. CCC has no control over how information is used by companies operating third-party analytic tools.

CCC also uses third-party marketing services, including Google and Facebook, to advertise on third-party websites across the internet. These services use cookies to transmit ads to you based on your past visits to websites, including CCC websites. CCC has no control over how information is used by third-party marketing services.  

Anonymous Users

CCC may collect non-personal information about your usage of CCC websites. CCC collects this information through the use of cookies. This information may include:

  • The time and date of your request
  • The internet address of your computer
  • The browser and operating system you are using
  • The webpage that you are viewing
  • The website that referred you to CCC

Third-Party Information

CCC may combine information collected about you with information collected from third-party sources. For example, upon placing a book order, CCC may research your organization on the internet and add the information obtained from that search to your customer account.

Why CCC Collects This Information

CCC may use the information it collects for many purposes, including improving the quality of its services, responding to customer needs and preferences, delivering content, generating reports, marketing, delivering ads and analyzing the traffic patterns on CCC websites. Information collected by CCC may be aggregated into reports that enable CCC to monitor website usage and security. Aggregated usage statistics may be distributed to CCC executive staff.

CCC reserves the right to review the use of CCC websites by individual user’s accounts associated with 1) attempts to violate the security of CCC computer networks; 2) activity that degrades the performance of CCC websites; 3) activity that may be related to violations of U.S. and international copyright law; or 4) if CCC is required to disclose information by law.

CCC respects your privacy. CCC will not rent, sell or otherwise share your information with third parties with the following exceptions: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena, or court order; or 2) in special cases, such as a physical threat to you or others. In the event that CCC is legally compelled to disclose your personal information to a third party, CCC will notify you unless doing so would violate a law or court order.

How We Protect Your Information

The security of your information is important to CCC, which has implemented safeguards to protect the information that CCC collects. However, no website or Internet transmission is completely secure. We urge you to take steps to keep your personal information safe, such as choosing a strong password (where one is needed) and keeping that password private, as well as logging out of your user account, and closing your web browser when finished using any site that requires a password on a shared or unsecured device.

Security and E-Commerce

CCC is committed to the security of your transactions. A secure server enables you to transmit a credit card number to CCC with confidence. CCC employees will never ask you for your credit card details. Credit card payments are made directly by customers through CCC websites using the merchant service provider Stripe. See Stripe’s Privacy Policy here.

Access and Update Your Information

You may update or correct your account information at any time by contacting us at: info@cultureandlanguage.net or at:

Cross-Cultural Communications, LLC
10015 Old Columbia Road, Suite B-215
Columbia, MD 21046
USA
Voice: +1 410-312-5599                

Emails and Communications

When you subscribe to CCC emails sent via its email marketing provider, MailChimp, you will receive a weekly e-newsletter, Intersect, and notifications containing content that CCC believes may match your interests. You can manage your email and notice preferences in your email settings by clicking on the “Update Your Preferences” link at the bottom of every email sent to you via MailChimp.

You can opt out of the CCC newsletter and other notification emails by clicking on the “Unsubscribe From This List” link at the bottom of every email sent by CCC via MailChimp. If you opt out of receiving emails about recommendations or other information, CCC may still send you transactional e-mails about your account or any services that you have requested or received from CCC.

Third Party Ad Networks

For information about and to opt out of interest-based ads from many ad networks, go to:

Conclusion

These statements convey the current Privacy Policy of CCC. CCC reserves the right to alter this policy at any time without advance notification. Any changes to this Privacy Policy will be reflected on this webpage.

By choosing to register or supply information to CCC, you are agreeing to the terms and conditions set forth in this Privacy Policy. If at any time you wish to stop receiving communications or opt out of these services, you may contact us at info@cultureandlanguage.net.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@cultureandlanguage.net or at:

Cross-Cultural Communications, LLC
10015 Old Columbia Road, Suite B-215
Columbia, MD 21046
USA
Voice: +1 410-312-5599                

Changes to Our Privacy Policy

CCC is committed to transparency as well as privacy. If CCC changes its Privacy Policy, those changes will be posted on this webpage. If CCC makes any changes to this Privacy Policy that materially change how your personal information is treated, CCC will endeavor to provide you with reasonable notice of such changes, for example, via your email address of record, and where required by law, will obtain your consent or give you the opportunity to opt out of such changes.